G. Guest-centric

Our Focus is Guest's Extraordinary Experiences.

We know our Guests - their needs and wants. We develop ourselves to be sensitive, to keep track of and proactively act on our guest preferences and habits.

We believe that our Employees greatly influence the Guest Experiences.

  • Everyone is a Salesman - we enable our employees to know the Company, its products and services; and to positively talk about it at each opportune time to everyone.
  • Everyone is a Concierge - we empower them to surprise and delight the Guests at any given time.

In our products and services design, we factor the Guest Experience.

In our processes, we simplify and automate effectively and efficiently.